FAQ

We have answered some of the most common questions below. If you need additional help, please contact us at service@hairclawclips.com.

Orders

Can I change or cancel my order?

If you need to update or cancel an order, please contact us as soon as possible. We cannot guarantee changes once the order has already been processed.

How do I know if my order went through?

After your purchase is completed, you should receive an order confirmation email. If you do not see it, please check your spam or promotions folder, or contact us for help.

Shipping

How long does shipping take?

Processing and delivery times vary depending on destination and shipping method. For more details, please review our Shipping Policy.

Do you ship internationally?

Please refer to the shipping options shown at checkout for current destination availability.

How do I track my order?

If tracking is available, you will receive a shipping confirmation email with tracking details after your order ships.

Returns & Refunds

What is your return policy?

Please review our Refund Policy for full details on eligible returns, refunds, and exchanges.

What if I received a damaged or incorrect item?

Please contact us within 30 days of delivery at service@hairclawclips.com and include your order number along with clear photos of the issue.

Products

Are your product colors exactly as shown?

We do our best to display product colors accurately, but colors may appear differently depending on your screen or device settings.

Are your hair claws suitable for all hair types?

Product suitability may vary depending on hair thickness, length, and styling preferences. Please review the product descriptions for sizing and usage details.

Support

How can I contact you?

You can reach us anytime at service@hairclawclips.com.